Lal and AZB & Partners did not respond to our queries until publication. WhatsApp declined to comment on our queries asking them if Lal was a WhatsApp employee and whether he was an interim appointment. One of these sources also said that Lal is an interim appointment. Lal is not an employee of the company and in fact is a senior associate at AZB & Partners, one of India’s leading corporate law firms that counts WhatsApp as one of its clients. However, WhatsApp’s grievance officer is not an employee of the company but a lawyer working for a law firm.Īt least three sources directly aware of the situation told Entrackr that WhatsApp’s resident grievance officer Paresh B.
India’s new social media rules require that large social media companies appoint an India-based grievance officer to address user complaints and is an employee of the company.
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